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My friend cant use the Reset Password feature

drakesylver 13 days ago
They were trying to log in, but couldn't. they then attempted to used the reset password feature, but had no success after 20 minutes. they say they were using edge, and the latest version of it. their OS is windows.

My browser version is: (do not change)
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36
thekrakenpup 10 days ago
That feature doesn't work anymore, lost my previous account because of it malfunctioning.
rutniuf 9 days ago  /  edited 9 days ago
How has it not work? @thekrakenpup

Because a few months (weeks?) ago I changed my password.

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